At VALARUZO We want to make sure you are satisfied with the purchase you made.
We do not offer refunds, but we do offer returns and exchanges. You have a period of fifteen (15) calendar days, counted from the date you received your product to make the change.
The change may be made by size or model and will be subject to inventory availability.
Only one exchange is accepted per purchase.
Read our complete policy here: Shipping and returns policy


Our estimated delivery time depends on the region:
- USA, Canada & LATAM: 10-15 business days
-Europe: 15-20 business days
- Australia, Asia & Africa: 20-25 business days

Before returning any item, please contact us by email at info@valaruzo.com or by phone at (+57) 3045796095
1. Send them to Cra 25 #12 sur 59, Medellin Colombia
2. We will contact you when your return has been received and processed.
3. Once we receive the item, we will proceed to send the new order.
IMPORTANT: In case of exchanges or returns, you will pay the return shipping cost, we do not refund any shipping or payment costs.